Moto2 Privacy Policy – How We Protect Your Information
Effective Date: 1 January 2026
Moto2 takes the privacy of every user on our platform seriously. This Privacy Policy clearly outlines the types of information we collect, how it is used, and the steps we take to keep your data safe at all times. By using moto2's services, you agree to this policy.
Information We Collect
To provide a secure and efficient service, moto2 collects several categories of information from users:
Account Information
- Full name, date of birth, phone number, and email address collected at registration.
- Username, password (stored in encrypted form), and identity verification details.
- KYC (Know Your Customer) information such as a copy of your identification document, where required by compliance procedures.
Payment Information
- Deposit and withdrawal transaction details in Malaysian Ringgit (RM / MYR).
- Payment methods used, such as bank transfer, DuitNow, or digital wallets.
- Bank account numbers are stored in masked format and are never shared in full.
Technical & Usage Data
- IP address, device type, operating system, and web browser used.
- In-platform navigation history, games played, and activity logs.
- Session data and connection metadata for security purposes.
How Your Information Is Used
All information collected by moto2 is used solely for legitimate platform operational purposes that serve users' interests. The primary purposes are:
- Account management: Verifying user identities, processing registrations, and maintaining account profiles.
- Transaction processing: Ensuring deposits and withdrawals in MYR are processed correctly and securely.
- Platform security: Detecting suspicious activity, preventing fraud, and protecting user accounts.
- Customer support: Responding to enquiries, resolving issues, and enhancing the user experience.
- Legal compliance: Meeting applicable Malaysian legal requirements and regulatory compliance obligations.
- Service improvement: Analysing usage patterns to improve the platform's interface and performance.
Moto2 will not use your data for third-party advertising purposes without your consent.
Cookies & Tracking
The moto2 platform uses cookies and similar tracking technologies to enhance your browsing experience. The following types of cookies are in use:
- Essential Cookies: Required for core platform functions such as login and user sessions. Cannot be disabled.
- Performance Cookies: Collecting anonymised data on how users interact with the platform for improvement purposes.
- Preference Cookies: Storing user preferences such as language and display settings.
Users can manage cookie settings through their own web browser. However, disabling certain cookies may affect platform functionality. moto2 does not use third-party cookies for external advertising purposes.
Data Storage, Security & Sharing
How We Protect Your Data
Moto2 uses 256-bit SSL encryption for all communications between users' devices and our servers. Personal data and financial information are stored in secure databases with strict access controls. Only authorised personnel have access to sensitive user information.
Third-Party Sharing
Moto2 does not sell, rent, or disclose users' personal information to third parties for commercial purposes. We only share data in the following limited circumstances:
- Payment service providers required to process MYR transactions, bound by strict confidentiality agreements.
- Malaysian regulatory authorities or law enforcement agencies where required by law.
- Internal technical service providers who assist with platform operations, with access limited strictly to what is necessary.
All third parties involved are required to meet data security standards equivalent to or higher than those of moto2.
Your Rights as a User
As a moto2 user, you have the following rights regarding your personal data:
- Right of Access: You may request a copy of the personal information we hold about you at any time.
- Right to Rectification: If your information is inaccurate or out of date, you have the right to request an immediate correction.
- Right to Erasure: You may request the deletion of your account and personal data, subject to mandatory legal retention requirements.
- Right to Restriction: You may request that we restrict the processing of your data in certain circumstances.
- Right to Object: You may object to the processing of your data for purposes that are not essential to account operations.
To exercise any of the rights above, or if you have questions about this Privacy Policy, contact the moto2 support team at: [email protected]. You may also refer to our FAQ for further information. We will process your request within 30 working days.
Policy Changes & Contact Us
Moto2 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Users will be notified of any material changes via a prominent notice on the platform at least 14 days before they take effect.
Continued use of the platform after the effective date of any amendment constitutes acceptance of the updated policy. It is the user's responsibility to review this page periodically. This policy is governed by applicable Malaysian law, including the Personal Data Protection Act 2010 (PDPA).
For any privacy-related queries, concerns, or complaints, please reach us by email at: [email protected].
Questions About Your Privacy?
Visit our FAQ page or log in to easily manage your account and privacy settings.